Privacy Policy

Effective Date: 1/02/2025

1. Introduction

This Privacy Policy explains how we ("Ninety 9 LTD") collect, use, and share your information when you use one of our Shopify apps. By using our app(s), you consent to the collection, storage, processing, and transfer of your information as described in this policy. We are committed to protecting your privacy and ensuring transparency in our data practices.

2. Information We Collect

When you install and use our app, we may collect the following information:

• Shopify store information (store name, owner email, domain, location, IP address)
• Customer and order data (if required for app functionality, such as customer names, emails, and order details)
• Usage data (such as app interactions, preferences, technical logs, and session activity)
• Billing and payment information (when applicable, including transaction records and billing addresses)
• Device and browser information for security monitoring and fraud prevention

3. How We Use Your Information

We use the collected data to:

• Provide and improve our app's functionality
• Offer customer support and respond to inquiries efficiently
• Analyze app performance, prevent fraud, and ensure security compliance
• Ensure compliance with Shopify’s policies and legal obligations
• Communicate important updates, security alerts, and service improvements
• Conduct internal research and data analysis to improve our services
• Comply with applicable laws and respond to lawful requests

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with:

• Shopify, as required to integrate with their platform
• Service providers assisting in app operations (such as hosting, analytics, payment processing, and fraud prevention partners)
• Legal authorities if required by law or to protect our legal rights, users, and business interests
• Business partners in case of a merger, acquisition, or sale of assets
• Third-party developers or contractors under strict confidentiality agreements

5. Data Security

We implement strict security measures, including encryption, access controls, secure storage practices, and monitoring to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage users to use strong passwords and take security precautions when accessing our app.

6. Hosting and Data Storage

We use third-party cloud hosting services to store our databases, applications, and all collected data. These service providers maintain high security standards, but we cannot be held liable for data breaches caused by third-party vulnerabilities. By using our app, you acknowledge that your data may be processed and stored on servers located in different jurisdictions.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and request a copy of your data
• Request corrections to inaccurate or incomplete data
• Request deletion of your data, subject to legal and contractual obligations
• Withdraw consent for data processing, where applicable
• Request restrictions on certain types of data processing
• File a complaint with relevant data protection authorities

You can exercise these rights by contacting us via email at [email protected] .

8. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We apply strict retention policies to limit unnecessary data storage. When no longer needed, your data will be securely deleted or anonymized.

9. Third-Party Links

Our app may contain links to third-party services. We are not responsible for the privacy practices or content of such services. We encourage you to review their privacy policies before providing any personal information. Any interactions with third-party platforms are subject to their respective privacy policies and terms.

10. International Data Transfers

We may transfer your personal data to countries outside your jurisdiction, including the United States. We ensure that such transfers comply with applicable data protection laws and implement safeguards such as standard contractual clauses or reliance on legal adequacy frameworks.

11. Children's Privacy

Our app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a minor, we will take appropriate steps to delete the information promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. If significant changes are made, we will notify you through the app or via email. Continued use of the app after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ninety 9 LTD
Email: [email protected]

Company address:
Bulgaria
Varna, 9000
Center Odesos, ul. "27-mi yuli", No 23