Contact

Tell us what you are trying to fix

Pre-sales questions, setup help, migrations, bug reports and feature requests all land in the same inbox — and it is read by the people who build the apps.

This form opens your email client with the message pre-filled — nothing is sent to a third-party server.

In-app live chat

The fastest route for anything app-specific. Every app has a chat widget in its admin, and it reaches a developer rather than a queue.

Where we are

Ninety 9 LTD
ul. "27-mi yuli", No 23
Center Odesos, 9000 Varna
Bulgaria
Shopify Partner since 2018

FAQ

Before you write

How fast do you reply to support?

Usually within minutes during European working hours, and same-day otherwise. Merchants regularly mention in reviews that a developer joined the chat in under a minute.

Can you help me migrate from another app?

Yes. Tell us which app you are moving from and what you have configured, and we will map it across for you before you switch anything live.

Do you take feature requests?

Constantly. A large share of what shipped in the last year started as a merchant message. Send the use case rather than the feature and we will find the right shape for it.

Where is support handled?

Inside each app there is a live chat widget, which is the fastest route. Email [email protected] works for anything that is not app-specific.