Reviso vs AE Order Editing: Customer Edits Before the Order Ships

AE: Order Editing & Upsell is a paid Shopify editor from about $39 a month. Reviso covers the same customer edits, cancellation saves and product suggestions, free.

Reviso app icon on the left and the AE Order Editing app icon on the right

Key takeaways

  • AE: Order Editing & Upsell edits orders from the customer account and adds an upsell, on a paid plan from about $39 a month.
  • Reviso does address, item, variant and shipping edits until fulfilment, with no install fee.
  • Cancellation saves, rules, returns and store credit sit in the same free app.

AE: Order Editing & Upsell puts the editor in the customer account and pairs it with an upsell. Paid plans start around $39 a month. Reviso puts the same pair on the order. The customer fixes it. The screen can still sell. There is no monthly fee to begin.

Account editing is the right home for the tool. The customer is logged in. The order is theirs. A second login sends people back to email, which is the queue you were trying to shrink.

The account page is where they already look

AE's name says account editor because that is where Shopify customers expect to manage an order. The upsell is there because the account page on most themes is a dead end: status, tracking, nothing to buy. A relevant product on that page is revenue with no extra ad spend.

Reviso lives in that same account, on a screen that looks like Shopify.

Customers can change the address, the items, the quantities, the variants and the shipping method. The controls close at fulfilment, so the account cannot rewrite a shipped order. Country, tag and order rules cover accounts that should not self-serve. A cancellation can be met with a discount or a gift. Suggestions and recently viewed products are the upsell. Recently viewed is the honest one. They looked at those products in this shop. A suggestion can add a second idea from similar orders.

Returns, exchanges and store credit stay in the same app. Reviso is free to install.

A customer who can fix a size without emailing you will forgive a quiet account page. A customer who cannot fix the size will not care how clever the upsell was. Open the edit first. Add the product once the edit is trusted.

Reviso and AE

FeatureRevisoAE: Order Editing & Upsell
PriceFreeFrom $39 a month, then $99, $179 and $249
What they can changeAddress, items, quantities, variants and shipping methodShipping address
If they try to cancelA discount or a free giftNot included
Another productAI suggestions and recently viewedOne-click upsell
After deliveryReturns, exchanges and store creditNot included
Who can editCountry, customer tag and order rulesNot included
CutoffEdits close at fulfilmentNot stated
Where they find itCustomer accountsThe account editor

Prove the ticket savings before you add a fee

Choose Reviso when you want account editing on a store that is still proving the ticket savings. Open the fields from the order editing guide. Add the upsell after the edit itself is something customers can find in one look.

Frequently asked questions

Is Reviso an alternative to AE Order Editing?

Yes. Customers can edit the order in a Shopify-style account experience until it is fulfilled, and they can see product suggestions and recently viewed products.

What does AE cost compared with Reviso?

AE's paid plans start at about $39 a month. Reviso is free to install.

Can Reviso answer a cancellation?

It can offer a discount or a gift when the customer tries to cancel, subject to the rules you set.

Ninety9 Team

We build 5 conversion apps used by Shopify merchants in Bulgaria and beyond. Everything we write here comes out of what we see in real store data.

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